Returns & Replacements

• Returns are accepted on all products, even SALE items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email info@eco-hilana.com for returns.

• Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

• We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product during the 15 days period.

• Ship the product as soon as possible so it arrives at our facility within 45 days  of receipt of the item.

Timeline for returns:

Your return request will be processed within 4-7 business days after we receive your item(s). If you are expecting a return payment, please allow 2-3 business days for refunds to be received to the original form of payment once the return has been processed.